Got questions?
Help and Support
Our team is ready and willing to answer your questions about your stay. On this page, you will find a list of our Frequently asked questions and other useful information.
If you’ve got a question that we have missed, please don’t hesitate to get in touch.
What are the Check-in & Check-out times?
Our usual check-in time is 14:00 – 19:00
Our usual check-out time is 09:00 – 11:00
Cancellation Policy
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room.
Refundable Damage Deposit
A damage deposit of GBP 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds
Child policies
- Children older than 3 years are welcome.
- Children aged 7 years and above are considered adults at this property.
- To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
- There is no capacity for cots at this property.
- There is no capacity for extra beds at this property.
Age Restrictions
The minimum age for check-in is 20
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed. This property will not accommodate hen, stag or similar parties.
Quiet Hours
Guests must be quiet between 21:00 and 07:00.
Pets
Pets are not allowed.
COVID-19
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn’t accepting guests from certain countries, during dates where such guidelines exist.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
ID Verification
Guests are required to show a valid photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.